Pendragon Forms VI - Troubleshooting

"Authentication failed. No such user or password incorrect." in Pendragon Transfer Agent

Pendragon Forms VI creates a special account on the Staging Server for administration purposes. This account is called dtadmin, and the password is normally set automatically by the installer.

The Pendragon Transfer Agent knows this password, and uses it to provide you with a control panel. It also uses the password to distribute your forms.

If the password on the server is out of sync with the password in the Pendragon Transfer Agent, you may see the error message above.

You may also see this error message if the dtadmin account on the server has the wrong settings.

Resolving the Error

On the Start Menu, choose Pendragon Forms VI - Staging Server Data.
This will open phpMyAdmin in your browser. phpMyAdmin allows you to see the MySQL Server database running on your PC.
In phpMyAdmin, click the formsvi link at the top right.
On the right, you'll see a list of tables. Click on the browse icon to the right of the table called user_list.

This will show you the list of users. You will see the user you created during installation, and also the dtadmin user.
Check that the dtadmin user has admin set to 1 and active set to 0.
If these values are not correct, click the pencil icon next to dtadmin and change the values accordingly.
Make a note of the dtadmin password.
Open the Pendragon Transfer Agent, and click the Setup button on the right.
Go to the Remote Admin tab, and retype the password from the note you made in step 5. Click OK.